FAQ's
💎 Do you offer custom jewellery?
Yes! We specialise in custom-made engagement rings, wedding bands, and personalised jewelry. You can book a consultation through our "Book an Appointment" page to get started.
🔗 What is permanent jewelry?
Permanent jewelry is clasp-free and welded directly onto you for a seamless look. It’s painless, safe, and perfect for celebrating milestones or bonds with loved ones. We offer in-studio appointments and can also service events and weddings.
💍 What’s the difference between moissanite and diamonds?
Moissanite is a lab-created gemstone that looks nearly identical to diamonds but at a more affordable price. It's highly durable, sparkles brilliantly, and is a popular ethical alternative.
🛠 Do you offer jewelry repairs?
Yes, we do. We offer professional repairs including resizing, polishing, and setting adjustments. Contact us to discuss your specific repair needs.
📦 Do you offer free shipping?
Yes — we offer free shipping on all orders over $100 within Australia.
🔁 What’s your return policy?
Returns are accepted within 14 days on unworn items in original packaging. Please note: custom-made and permanent jewelry pieces are non-refundable unless faulty. Visit our Returns & Exchanges page for full details.
⏱ How long does it take to receive my order?
Processing times vary depending on the piece. Ready-made items usually ship within 2–3 business days. Custom orders may take 2–4 weeks. You’ll receive updates along the way!
📍 Where are you located?
We are proudly based in Sydney, Australia and operate both online and in-person by appointment.
📩 How can I contact you?
You can email us at khadhr.co@outlook.com, call 0459 626 147, or reach out via Instagram @khadhr.co.